Shipping policy

Shipping Policy

Thank you for shopping with Seren Drop.

We are committed to delivering your order as quickly and safely as possible.

## Order Processing

* Orders are processed within **1–2 business days** after successful payment confirmation.
* Orders placed on weekends or public holidays will be processed on the next business day.

## Shipping Time

Our standard delivery timeline is:

**4–5 business days** from the date of dispatch.

Please note that delivery times may vary depending on your location, weather conditions, courier delays, or other unforeseen circumstances.

## Shipping Charges

* Shipping charges (if applicable) are displayed during checkout.
* We may offer free shipping on selected products or promotional offers.

## Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS (where available).

## Delivery Delays

While we aim to deliver all orders within the estimated timeframe, delays may occasionally occur due to:

* Natural disasters
* Public holidays
* High order volumes
* Courier service disruptions
* Incorrect shipping information

## Incorrect Address

Customers are responsible for providing an accurate shipping address. We are not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

## Damaged Packages

If your package arrives damaged, please contact us within **48 hours** of receiving your order with photos of the package and product.

## Contact Us

For shipping-related questions, please contact:

Email: Serendrop10@gmail.com