Refund policy
Return & Refund Policy
At Seren Drop, we strive to provide quality products and a smooth shopping experience. Please read our Return & Refund Policy carefully before placing an order.
All sales are final. We do not accept returns, exchanges, cancellations, or provide refunds once an order has been placed, processed, or delivered. By placing an order on our website, you acknowledge and agree that you have reviewed the product details, specifications, pricing, and shipping information before completing your purchase. As our products are processed and fulfilled immediately after an order is confirmed, we are unable to modify, cancel, or reverse orders once they enter processing. We encourage customers to carefully verify all order details, including product selection, quantity, size (where applicable), color, shipping address, and contact information before completing checkout. We are not responsible for purchases made by mistake, changes of mind, personal preferences, or any dissatisfaction arising from expectations that differ from the product description. Therefore, requests for returns, exchanges, or refunds based on these reasons will not be accepted.**
Exceptions
If you receive a product that is **damaged, defective, or incorrect**, please contact us within **48 hours of delivery** with your order number and clear photos or videos of the item and its packaging. After reviewing your request, we will determine the appropriate resolution, which may include a replacement, store credit, or another remedy where applicable.
Requests submitted after the 48-hour period may not be eligible for review.
Order Cancellations
Orders cannot be cancelled once they have been confirmed or processed.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information. We are not responsible for delays, failed deliveries, or additional charges resulting from incorrect or incomplete addresses.
Contact Us
If you have any questions regarding this policy, please contact us:
Email: serendrop10@gmail.com